Office: 757-224-7986 | Fax: 757-325-8321

Frequently Asked Questions (FAQ)


What is a Developmental Disability?

Developmental Disability is a term used to describe life-long disabilities attributable to mental and/or physical or a combination of mental and physical impairments manifested prior to the age of 18. The term is used to refer to disabilities affecting daily functioning in two or more of the following areas: capacity for independent living, economic self-sufficiency, learning, mobility, receptive and expressive language, self-care and self-direction.

How do I get referred for your services?

Usually referrals are made through local Community Service Boards and their Case Management Services divisions. Referrals may also be made directly by the individual seeking service, but Case Management must be in place at the time of the initial screening. .

What are the first steps if I get services from GRACE, INC?

An individual seeking Residential or Supportive In-Home Services must first contact their assigned case manager and request this form of support. Grace will then perform an initial screening to determine the individual’s presenting needs at that time. A determination for admission into one of our programs will take place after the screening. .

How can I determine if someone I know has a mental illness?

Individuals seeking our services normally already possess a diagnosis of an Intellectual Developmental Disability or related disorder. If you are unsure if a formal diagnosis is in place you may contact the local Community Services Board, IDD/MH division and request assistance.

How much will services cost?

Services are usually funded through the Virginia MR Waiver and via Medicaid.

How do you screen new staff?

New staff are interviewed by the Director and Program Director to ensure applicants meet the criteria set forth by the Commonwealth of Virginia State Licensing Division. In addition all prospective staff must undergo a Local, State, Federal and Child Protective Services screening process, more commonly referred to as background checks.

How do you train your staff?

Our Direct Care Staff receive training in the following areas: CPR/First Aid, Behavioral Management, Medication Management, Human Rights, Emergency Preparedness and numerous other core trainings. Certified instructors deliver training initially upon staff employment and annually thereafter. Quarterly training is also provided to ensure GRACE, Inc. staff is kept abreast of any updates.

How long can I expect a service to continue?

Length of service is determined by the individual’s progress. We hope one day an individual receiving services becomes more independent after receiving supports and assistance. It is our desire that they transition into a less structured environment.

Do you support client choice?

We firmly believe in personal choice and advocate that on a daily basis. We utilize the Person Centered approach when providing care. Providing supports, we empower the individual to make choices in the direction they want to go when developing their Person Centered Plan. .

How do you evaluate your services?

We utilize numerous ways to evaluate an individual’s progress by way of an initial 60-Day Assessment upon their admission into one of our programs. We monitor progress by compiling daily progress notes and by periodically performing functional assessment and by asking the individual receiving services, “How are we doing as a provider?”

What if I am found ineligible to receive your services?

You would be notified in writing outlining the reasons for the denial. GRACE, Inc. will provide recommendations for possible further assistance.